Part-Time Claims Customer Service Rep I
Company Name:
Nationwide
Multiple part-time -time customer service positions available in our Gainesville, Florida Claims Call Center taking auto/homeowner claim loss reports from policyholder members and others. Qualified candidates must be able to work (Saturday or Sunday) holidays, catastrophes and additional hours as needed and complete 4-5 week full-time training program.
Preferred
Qualifications: Proven Customer Service experience; Strong command of verbal/written communication and interpersonal skills. In addition, candidates must be action oriented, highly detailed, organized with the ability to multi-task, problem solve and manage their time effectively.
Hours of Operation: 6:00 am -12:00 am (midnight) 7 days a week including holidays
Work Schedules: Multiple shifts available ( mornings, afternoons, evenings) and may qualify for 10% or 15% shift differential and will be determined upon hire.
Salary: $13.40 per hour
Start Date: Monday, August 4, 2014
Training Hours: Monday-Friday from 9:00 am-5:30 pm for 4-5 weeks with pay.
________________________________________________________________________________
All selected candidates must successfully complete ourSHL Customer Service on-line assessment which includes a data entry assessment of key boarding/typing skills and accuracy.
Part-Time consists of 4 hour shifts, 5 days per week (20 hours) and shifts will include a weekend day ( Saturday or Sunday)
All positions are eligible for benefits, including medical, dental ,vision, 401(k), paid time off and more.
JOB
Summary: Serves as first contact with Claims customers. Takes Notice of Loss for routine claims from policyholders, claimants and others. Utilizes computerized system(s) for information gathering; takes manual loss reports as necessary. Makes claim referral decisions and verifies coverage. Answers questions from and gives direction to policyholders, claimants, agents and others.
RELATIONSHIP: Reports to Supervisor
JOB
Responsibilities:
1. Provides first line customer service contact for claims reporting activity. Utilizes Claims Call Center Best Practices in all activities.
2. Creates loss reports by securing information from policyholders, claimants, agents, or other parties. Establishes the claim master record by direct entry of claim data via computerized claims systems. Takes manual loss reports, as necessary.
3. Verifies coverage under various policies or policy provisions based on variances of line of state, jurisdiction and regulatory requirement.
4. After taking NOL, makes direct assignments to inside or field claims adjustment personnel. While remaining on-line, connects claimant/policyholder directly to inside/field claims representative.
5. Refers claimants and policyholders to Blue Ribbon Repair Shops or schedules drive-in appointments as appropriate.
6. Refers inquiries from policyholders, claimants, and others to the appropriate adjustment personnel.
7. Maintains, records and report information as required.
8. Performs other duties as assigned.
JOB REQUIREMENTS:
Education: High school studies. Post-high school studies preferred.
Experience: One year related work experience preferred.
Knowledge: Basic understanding of the role of customer service. Familiarity with insurance and/or claims terminology desirable.
Skills/Competencies: Oral and written communication skills needed to interact effectively with policyholders, claimants, and agents. Ability to make decisions regarding claim assignments and policy coverage s, and set work priorities. Ability to efficiently operate personal computer and related claims and business software.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Credit Check: A valid credit check and/or background check may be required as part of the selection process in locations where a State Department of Insurance license is required for the position.
STAFFING EXCEPTION TO MINIMUM JOB REQUIREMENTS MUST BE APPROVED BY: HR and Director
JOB CONDITIONS:
Overtime Eligibility: Eligible (Non-Exempt)
Working Conditions: Call center 7/24/365 environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls. Must wear a telephone headset. Non-standard hours possible - flexibility of schedule is desired. Overtime as required (non-exempt). Must be available to work catastrophes (CAT) as needed.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: Edited 5/2012 CAH
Job Function/Job Family: CUS/PCC
#callcenterjobsEstimated Salary: $20 to $28 per hour based on qualifications.
Nationwide
Multiple part-time -time customer service positions available in our Gainesville, Florida Claims Call Center taking auto/homeowner claim loss reports from policyholder members and others. Qualified candidates must be able to work (Saturday or Sunday) holidays, catastrophes and additional hours as needed and complete 4-5 week full-time training program.
Preferred
Qualifications: Proven Customer Service experience; Strong command of verbal/written communication and interpersonal skills. In addition, candidates must be action oriented, highly detailed, organized with the ability to multi-task, problem solve and manage their time effectively.
Hours of Operation: 6:00 am -12:00 am (midnight) 7 days a week including holidays
Work Schedules: Multiple shifts available ( mornings, afternoons, evenings) and may qualify for 10% or 15% shift differential and will be determined upon hire.
Salary: $13.40 per hour
Start Date: Monday, August 4, 2014
Training Hours: Monday-Friday from 9:00 am-5:30 pm for 4-5 weeks with pay.
________________________________________________________________________________
All selected candidates must successfully complete ourSHL Customer Service on-line assessment which includes a data entry assessment of key boarding/typing skills and accuracy.
Part-Time consists of 4 hour shifts, 5 days per week (20 hours) and shifts will include a weekend day ( Saturday or Sunday)
All positions are eligible for benefits, including medical, dental ,vision, 401(k), paid time off and more.
JOB
Summary: Serves as first contact with Claims customers. Takes Notice of Loss for routine claims from policyholders, claimants and others. Utilizes computerized system(s) for information gathering; takes manual loss reports as necessary. Makes claim referral decisions and verifies coverage. Answers questions from and gives direction to policyholders, claimants, agents and others.
RELATIONSHIP: Reports to Supervisor
JOB
Responsibilities:
1. Provides first line customer service contact for claims reporting activity. Utilizes Claims Call Center Best Practices in all activities.
2. Creates loss reports by securing information from policyholders, claimants, agents, or other parties. Establishes the claim master record by direct entry of claim data via computerized claims systems. Takes manual loss reports, as necessary.
3. Verifies coverage under various policies or policy provisions based on variances of line of state, jurisdiction and regulatory requirement.
4. After taking NOL, makes direct assignments to inside or field claims adjustment personnel. While remaining on-line, connects claimant/policyholder directly to inside/field claims representative.
5. Refers claimants and policyholders to Blue Ribbon Repair Shops or schedules drive-in appointments as appropriate.
6. Refers inquiries from policyholders, claimants, and others to the appropriate adjustment personnel.
7. Maintains, records and report information as required.
8. Performs other duties as assigned.
JOB REQUIREMENTS:
Education: High school studies. Post-high school studies preferred.
Experience: One year related work experience preferred.
Knowledge: Basic understanding of the role of customer service. Familiarity with insurance and/or claims terminology desirable.
Skills/Competencies: Oral and written communication skills needed to interact effectively with policyholders, claimants, and agents. Ability to make decisions regarding claim assignments and policy coverage s, and set work priorities. Ability to efficiently operate personal computer and related claims and business software.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Credit Check: A valid credit check and/or background check may be required as part of the selection process in locations where a State Department of Insurance license is required for the position.
STAFFING EXCEPTION TO MINIMUM JOB REQUIREMENTS MUST BE APPROVED BY: HR and Director
JOB CONDITIONS:
Overtime Eligibility: Eligible (Non-Exempt)
Working Conditions: Call center 7/24/365 environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls. Must wear a telephone headset. Non-standard hours possible - flexibility of schedule is desired. Overtime as required (non-exempt). Must be available to work catastrophes (CAT) as needed.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: Edited 5/2012 CAH
Job Function/Job Family: CUS/PCC
#callcenterjobsEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
