Front Desk Supervisor - Sage Hospitality Resources (Gainesville, FL)
POSITION FOCUS SERVICE CULTURE FOCUS ESSENTIAL RESPONSIBILITIES Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
OTHER RESPONSIBILITIES Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Is well groomed and in uniform with name tag at all times.
Participate in hotel committees and task force assignments.
Assist all departments in servicing the guests during high volume periods.
Takes responsibility in the absence of the FOM.
Scheduled days and times may vary based on need.
SUPERVISORY DUTIES - 5
Associates COMPETENCIES STRATEGIC SKILLS Skilled in all facets of our business or specific area of specialty.
Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge.
Has natural instincts and insight for finding the best solution to unclear situations, issues and problems.
Reflects on their experience to determine numerous future possibilities and outcomes.
Can see how the details fit into the big picture.
Is a highly capable and resourceful problem solver.
Manages the creative process within the business or department to develop unique solutions.
Leverages creative solutions in the organization resulting in competitive advantages.
Makes great decisions.
OPERATING SKILLS COURAGE ENERGY AND DRIVE Is a competitive person who is consistently driven to accomplish and exceed goals.
Creates a sense of urgency in matters that will impact the success of their business objectives.
PERSONAL AND INTERPERSONAL SKILLS Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
OTHER RESPONSIBILITIES Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Is well groomed and in uniform with name tag at all times.
Participate in hotel committees and task force assignments.
Assist all departments in servicing the guests during high volume periods.
Takes responsibility in the absence of the FOM.
Scheduled days and times may vary based on need.
SUPERVISORY DUTIES - 5
Associates COMPETENCIES STRATEGIC SKILLS Skilled in all facets of our business or specific area of specialty.
Highly capable with current practices and processes and looks ahead at opportunities to utilize new products, consumer trends, changes in the marketplace, and technology edge.
Has natural instincts and insight for finding the best solution to unclear situations, issues and problems.
Reflects on their experience to determine numerous future possibilities and outcomes.
Can see how the details fit into the big picture.
Is a highly capable and resourceful problem solver.
Manages the creative process within the business or department to develop unique solutions.
Leverages creative solutions in the organization resulting in competitive advantages.
Makes great decisions.
OPERATING SKILLS COURAGE ENERGY AND DRIVE Is a competitive person who is consistently driven to accomplish and exceed goals.
Creates a sense of urgency in matters that will impact the success of their business objectives.
PERSONAL AND INTERPERSONAL SKILLS Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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