Manager, OneStop Enrollment Services
Manager, OneStop Enrollment Services Apply now (https:
//secure.
dc4.
pageuppeople.
com/apply/674/gateway/default.
aspx?c=apply&lJobID=527839&lJobSourceTypeID=796&sLanguage=en-us) Job no:
527839 Work type:
Staff Full-Time Location:
Main Campus (Gainesville, FL) Categories:
Academic Advising/Support, Executive/Director/Management Department:
03070000 - EM-ONESTOP ENROLLMENT SVCS Classification Title:
Manager, OneStop
Job Description:
The OneStop is a high volume, fast-paced front-line service area that is critical to the universitys ability to deliver enrollment services and support to over 56,000 enrolled students, over 90,000 applicants at all levels, as well as service support for families, alumni, the university community, and the public.
The OneStop team provides cross-functional enrollment services in the areas of admissions, registration, records, financial aid, scholarships, and billing.
This position manages the day-to-day activities including direct supervision of a team of OneStop advisors.
Provides leadership guidance and direction to OneStop advisors to support enrollment services operations.
Maintains an environment of inclusion and ensures that the Division of Enrollment Management values are ingrained in the culture of the OneStop team and demonstrated in the services provided.
The OneStop Manager evaluates and monitors daily caseload through phone system, Gator360, and other queues to ensure that service levels are met.
Identifies, evaluates, supports, and solves complex issues arising from service area.
Resolves escalated problems referred by OneStop advisors.
Works with OneStop and core office leadership to resolve issues that that require a complex level of technical expertise leadership input.
Coordinates the hiring, onboarding, training, and evaluation of the OneStop advisors.
Coordinates with core offices and other campus stakeholders and ensures that the OneStop team receives timely communication and training on issues that impact enrollment services and the support of students, families, and other customer groups that the OneStop serves.
Engages the OneStop team in multi-functional development opportunities.
Assists the Assistant Director for OneStop training with developing training materials to ensure ongoing training of the OneStop team.
This position works as an individual contributor in the service area by providing front-line enrollment services to students, families, and other constituents in person, online, and on the phone.
Generates, maintains, and submits periodic OneStop statistical reports to leadership to enable strategic planning and decision making.
Monitors and provides appropriate feedback on customer satisfaction to unit leadership.
Assists with presentations and appropriate workshops for prospective and current students and families.
Assists with special projects.
Performs other duties as assigned.
Expected Salary:
$55,000 annuallyMinimum Requirements:
Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.
Preferred
Qualifications:
Previous supervisory experience.
Demonstrated ability to establish work priorities and coordinate the timely completion of work assignments; strong organizational skills.
Advanced knowledge in cross-functional enrollment services.
Experience working with financial aid, registrar, admissions, billing or other student enrollment or academic support services.
Knowledge of rules and regulations relating to student academic and enrollment processes, policies, procedures, and regulations.
Excellent customer service skills.
Demonstrated ability to establish and maintain professional relationships when working with sensitive and challenging information and situations.
Multicultural competencies - demonstrated ability to work with diverse populations.
Excellent verbal and written communication skills.
Ability to articulate and interpret information.
Ability to work independently, exercise good judgment, and work with minimal supervision.
Working knowledge of PeopleSoft, Gator360 and other student records systems also preferred.
Special Instructions to Applicants:
Applicants must upload the following documents to be considered for the position:
Cover Letter
Resume
List of ReferencesApplications must be submitted by 11:
55p.
m.
(ET) of the posting end date.
Health Assessment Required:
NoAdvertised:
24 Jul 2023 Eastern Daylight TimeApplications close:
07 Aug 2023 Eastern Daylight Time Recommended Skills Billing Communication Coordinating Customer Satisfaction Customer Service Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
//secure.
dc4.
pageuppeople.
com/apply/674/gateway/default.
aspx?c=apply&lJobID=527839&lJobSourceTypeID=796&sLanguage=en-us) Job no:
527839 Work type:
Staff Full-Time Location:
Main Campus (Gainesville, FL) Categories:
Academic Advising/Support, Executive/Director/Management Department:
03070000 - EM-ONESTOP ENROLLMENT SVCS Classification Title:
Manager, OneStop
Job Description:
The OneStop is a high volume, fast-paced front-line service area that is critical to the universitys ability to deliver enrollment services and support to over 56,000 enrolled students, over 90,000 applicants at all levels, as well as service support for families, alumni, the university community, and the public.
The OneStop team provides cross-functional enrollment services in the areas of admissions, registration, records, financial aid, scholarships, and billing.
This position manages the day-to-day activities including direct supervision of a team of OneStop advisors.
Provides leadership guidance and direction to OneStop advisors to support enrollment services operations.
Maintains an environment of inclusion and ensures that the Division of Enrollment Management values are ingrained in the culture of the OneStop team and demonstrated in the services provided.
The OneStop Manager evaluates and monitors daily caseload through phone system, Gator360, and other queues to ensure that service levels are met.
Identifies, evaluates, supports, and solves complex issues arising from service area.
Resolves escalated problems referred by OneStop advisors.
Works with OneStop and core office leadership to resolve issues that that require a complex level of technical expertise leadership input.
Coordinates the hiring, onboarding, training, and evaluation of the OneStop advisors.
Coordinates with core offices and other campus stakeholders and ensures that the OneStop team receives timely communication and training on issues that impact enrollment services and the support of students, families, and other customer groups that the OneStop serves.
Engages the OneStop team in multi-functional development opportunities.
Assists the Assistant Director for OneStop training with developing training materials to ensure ongoing training of the OneStop team.
This position works as an individual contributor in the service area by providing front-line enrollment services to students, families, and other constituents in person, online, and on the phone.
Generates, maintains, and submits periodic OneStop statistical reports to leadership to enable strategic planning and decision making.
Monitors and provides appropriate feedback on customer satisfaction to unit leadership.
Assists with presentations and appropriate workshops for prospective and current students and families.
Assists with special projects.
Performs other duties as assigned.
Expected Salary:
$55,000 annuallyMinimum Requirements:
Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.
Preferred
Qualifications:
Previous supervisory experience.
Demonstrated ability to establish work priorities and coordinate the timely completion of work assignments; strong organizational skills.
Advanced knowledge in cross-functional enrollment services.
Experience working with financial aid, registrar, admissions, billing or other student enrollment or academic support services.
Knowledge of rules and regulations relating to student academic and enrollment processes, policies, procedures, and regulations.
Excellent customer service skills.
Demonstrated ability to establish and maintain professional relationships when working with sensitive and challenging information and situations.
Multicultural competencies - demonstrated ability to work with diverse populations.
Excellent verbal and written communication skills.
Ability to articulate and interpret information.
Ability to work independently, exercise good judgment, and work with minimal supervision.
Working knowledge of PeopleSoft, Gator360 and other student records systems also preferred.
Special Instructions to Applicants:
Applicants must upload the following documents to be considered for the position:
Cover Letter
Resume
List of ReferencesApplications must be submitted by 11:
55p.
m.
(ET) of the posting end date.
Health Assessment Required:
NoAdvertised:
24 Jul 2023 Eastern Daylight TimeApplications close:
07 Aug 2023 Eastern Daylight Time Recommended Skills Billing Communication Coordinating Customer Satisfaction Customer Service Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
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