Supervisory Medical Administrative Specialist
Duties and program responsibilities include the following:
Coordinates and ensures the accomplishment of assigned operations and related projects in a manner which complies with national and local policies and directives concerning the administration of VHA medical benefits. Reviews, analyzes and interprets incoming correspondence, then takes the necessary action to address Veteran's issues and find resolution to concerns and/or complaints Is responsible for assigning work and related projects to supervisors, employees and volunteers. Maintains a comprehensive understanding of all the laws, regulations, directives, etc. to correctly facilitate the provision of benefits (e.g. enrollment for care, beneficiary travel, etc.) Serves as a leader and technical advisor; responds to questions from employees on a daily basis. Is responsible for the daily program planning, future planning and administration of the section at the Gainesville VAMC. Establishes operating guidelines, ensures adequate coverage/staffing is available, coordinates activities, maintains workflow and ensures consistency in operations. Facilitates a collateral duty of serving as the Fugitive Felon Program Coordinator, facilitating the tracking, notification eligibility and determination process. Participates in the selection process of new staff by reviewing job applications, interviewing applicants, and recommending selections to the appropriate official. Ensures performance standards are in place and deadlines are met for employee appraisals and competencies. Reviews and processes leave requests. Evaluates employee performance by completing mid-year, Summary Rating and Rating of Record performance appraisals. Makes recommendations for performance awards. Provides customer service by meeting with and talking with Veterans to resolve concerns and issues. Provides factual information on eligibility requirements for benefits. On behalf of management, has discussions with public officials, such as the Medical Examiner, funeral directors, law enforcement officials, Veterans Service Officers, etc. to resolve problems and to obtain and share information. The incumbent orients and trains new and current administrative staff; maintains the proficiency of assigned personnel concerning current VHA operations directives, policies, and procedures. Maintains the proper operation and security of assigned equipment, including computers, related software, and the security of protected health information, in accordance with established VHA directives. Work Schedule:
M-F, 8:
00am-4:
30pm Telework:
Ineligible Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Medical Administrative Specialist/PD99978A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. AFTER meeting the Time-In-Grade restriction as applicable, You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Qualifying specialized experience includes:
Working directly related and integrated with all of the operational, administrative patient processing functions and programs within Management Administrative Service (MAS). Implementing comprehensive understanding of laws, regulations, VHA directives, VHA handbooks, CBO Procedure guidebooks, and VA Hospital Policy Manuals related to patient processing. Administering and processing tracking and related patient correspondence needs pertaining to Veteran processing. Coordinating Patient Information Collection Management (PICM) Processes. Identifying and correcting problems as they pertain to capturing accurate VHA workload information related to enrollment, intake, eligibility, etc. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed a Ph.D. or equivalent doctoral degree Or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related (Transcripts Required). OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. You will be rated on the following Competencies for this position:
Administration and ManagementCustomer ServiceHuman Resources ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The type of work is clerical/administrative performed within a VA Medical Center. May be required to travel between the NFSG Medical Centers when necessary to attend meetings, participate in committees, training and/ore ceremonies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Coordinates and ensures the accomplishment of assigned operations and related projects in a manner which complies with national and local policies and directives concerning the administration of VHA medical benefits. Reviews, analyzes and interprets incoming correspondence, then takes the necessary action to address Veteran's issues and find resolution to concerns and/or complaints Is responsible for assigning work and related projects to supervisors, employees and volunteers. Maintains a comprehensive understanding of all the laws, regulations, directives, etc. to correctly facilitate the provision of benefits (e.g. enrollment for care, beneficiary travel, etc.) Serves as a leader and technical advisor; responds to questions from employees on a daily basis. Is responsible for the daily program planning, future planning and administration of the section at the Gainesville VAMC. Establishes operating guidelines, ensures adequate coverage/staffing is available, coordinates activities, maintains workflow and ensures consistency in operations. Facilitates a collateral duty of serving as the Fugitive Felon Program Coordinator, facilitating the tracking, notification eligibility and determination process. Participates in the selection process of new staff by reviewing job applications, interviewing applicants, and recommending selections to the appropriate official. Ensures performance standards are in place and deadlines are met for employee appraisals and competencies. Reviews and processes leave requests. Evaluates employee performance by completing mid-year, Summary Rating and Rating of Record performance appraisals. Makes recommendations for performance awards. Provides customer service by meeting with and talking with Veterans to resolve concerns and issues. Provides factual information on eligibility requirements for benefits. On behalf of management, has discussions with public officials, such as the Medical Examiner, funeral directors, law enforcement officials, Veterans Service Officers, etc. to resolve problems and to obtain and share information. The incumbent orients and trains new and current administrative staff; maintains the proficiency of assigned personnel concerning current VHA operations directives, policies, and procedures. Maintains the proper operation and security of assigned equipment, including computers, related software, and the security of protected health information, in accordance with established VHA directives. Work Schedule:
M-F, 8:
00am-4:
30pm Telework:
Ineligible Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Medical Administrative Specialist/PD99978A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. AFTER meeting the Time-In-Grade restriction as applicable, You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Qualifying specialized experience includes:
Working directly related and integrated with all of the operational, administrative patient processing functions and programs within Management Administrative Service (MAS). Implementing comprehensive understanding of laws, regulations, VHA directives, VHA handbooks, CBO Procedure guidebooks, and VA Hospital Policy Manuals related to patient processing. Administering and processing tracking and related patient correspondence needs pertaining to Veteran processing. Coordinating Patient Information Collection Management (PICM) Processes. Identifying and correcting problems as they pertain to capturing accurate VHA workload information related to enrollment, intake, eligibility, etc. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed a Ph.D. or equivalent doctoral degree Or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related (Transcripts Required). OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. You will be rated on the following Competencies for this position:
Administration and ManagementCustomer ServiceHuman Resources ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The type of work is clerical/administrative performed within a VA Medical Center. May be required to travel between the NFSG Medical Centers when necessary to attend meetings, participate in committees, training and/ore ceremonies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$64,009 to $83,210 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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