Teller
Make payment of all vouchers for which cash payment is authorized. Responsible for all collections and payments for this Medical Center. Provides the customer with consistent information according to established policies and procedure. Makes cash payments for mileage allowance to beneficiaries; employee travel vouchers; and travel advances. In addition, incumbent cashes personal checks for DAV travel, makes payments from the General Post Fund and personal funds of patients, makes cash payments for lecturers, patient research travel and fees, and any other authorized expenditure. Contact employees of banks and other depositories regarding returned checks, appropriate time for withdrawals, discrepancies in records of withdrawals or deposits, and other similar matters. Exercise a high degree of judgement and discretion in all dealings with individuals and organizations. Analyzes transactions and relates them to the proper appropriation or fund and that they conform to Government requirement. Handles collections from various sources like; first party, patient's, funds, Means Test, pharmacy copayments, etc. Knowledge of computer system to retrieve data necessary tor process collections or make payments. Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion. Follows applicable regulations and instructions regarding access to computerized files, release of access code, etc., as set out in the computer access agreement that the employee signs. Work Schedule:
Monday - Friday 8:
00am to 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Teller/PD00054A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/17/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Knowledge of laws, regulations, policies and procedures governing cash transactions. Making payments for authorized voucher. Provides the customer with consistent information according to established policies and procedures. Knowledge of the practices of banks and other organizational units of the Medical Center or other Federal agencies in their processing of documents involved in the cash processing operation. Knowledge of the computer system to retrieve data necessary to process collections or make payments. Analyzes transactions and relates them to the proper appropriation or fund and that they conform to Government requirements. Knowledge and understanding of Accounts Receivable data entry. Knowledge of technical cash management matters, which includes the dissemination of information and advice on current operating procedures. Handle collections from various sources like; first party, patient's funds, Means Test, pharmacy copayments, insurance copayments, and other collections, debts to the US Government. You will be rated on the following Competencies for this position:
AccountabilityAttention to DetailCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is mostly sedentary with some walking and standing while processing window transactions. The work involves coping with complex, persistent demands from a variety of sources that can be regarded as a high-pressure work situation. Good eyesight and band dexterity is necessary to allow for reading from CRT, and accessing information from the various computer system. Good hearing and speech abilities are necessary in order to handle the extensive telephone contacts. Work sometimes requires long hours to meet Teller deadlines and to devise corrective action for unexpected technical problems. This can result in a highly stressful work situation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday 8:
00am to 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Teller/PD00054A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/17/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Knowledge of laws, regulations, policies and procedures governing cash transactions. Making payments for authorized voucher. Provides the customer with consistent information according to established policies and procedures. Knowledge of the practices of banks and other organizational units of the Medical Center or other Federal agencies in their processing of documents involved in the cash processing operation. Knowledge of the computer system to retrieve data necessary to process collections or make payments. Analyzes transactions and relates them to the proper appropriation or fund and that they conform to Government requirements. Knowledge and understanding of Accounts Receivable data entry. Knowledge of technical cash management matters, which includes the dissemination of information and advice on current operating procedures. Handle collections from various sources like; first party, patient's funds, Means Test, pharmacy copayments, insurance copayments, and other collections, debts to the US Government. You will be rated on the following Competencies for this position:
AccountabilityAttention to DetailCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is mostly sedentary with some walking and standing while processing window transactions. The work involves coping with complex, persistent demands from a variety of sources that can be regarded as a high-pressure work situation. Good eyesight and band dexterity is necessary to allow for reading from CRT, and accessing information from the various computer system. Good hearing and speech abilities are necessary in order to handle the extensive telephone contacts. Work sometimes requires long hours to meet Teller deadlines and to devise corrective action for unexpected technical problems. This can result in a highly stressful work situation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0530 Cash Processing - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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